Service Links
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What
the link shows you |
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New
hardware entry or PSC RMA request entry |
Any module
or OPT that
needs to go to Provenco for repair must be entered in this form. When you
save the entry it sends an email to the Provenco Service Centre and other people in the
development team alerting them that there is a new RMA request. A number
will be allocated automatically.
The module should
be sent with the RMA # clearly in the address. eg "RMA 999, XYZ Electrical,
Example Rd BigTown, Malaysia.
The courier reference should be entered in the database by using EDIT and
save again.
The PSC technician will update the RMA entry as he works
on the module and enter a dispatch date and courier reference when he sends
it back . His comments and the different problems as they collect can be
analysed using the data views that follow.RMA Managers page (needs java)
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Provenco Service Centre (PSC) numbers
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after July
18 all RMA must quote PSC number 00126-XXXX. View is by date requested Search
using 00126-XXXX or try *XX |
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By PSC status |
how many
units are in what stage of the process. |
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Links to RMA below will be phased out as factory finishes RMAs
currently in the process. PF 18/7/07 |
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All
entries |
All issues
with the G5 irrespective of whether it required an RMA.
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RMA
numbers |
Modules
listed by their RMA. Click the line to see the whole form detail
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RMA
by module |
Issues
grouped by the specific modules
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Issues
by type |
Issues
grouped by type of problem
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Information
for service personnel |
Manual, hints, latest fixes, photos, updates. See factory page for
component revisions etc
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News
Bulletins
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What's happening with G5OPT, future developments and items of
interest |
| Software
issues |
Issues that
may involve software
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Factory records
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Shipping and factory
records of G5OPTs incl RMA shipment
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What has been shipped, reference numbers
Serial numbers of OPTs, PCBs . See Misc shipments for RMA returns |
